Return & Refund Policy
At DuneVibe, we aim to provide customers with reliable and clearly described travel services.
Because travel bookings can involve specific dates and third-party suppliers, refund eligibility depends on the type of service and the applicable booking conditions.
Eligible Refund Situations
A customer may be entitled to a refund where applicable under UAE law and/or the specific booking terms, including circumstances involving:
- A service being materially different from its description
- A service being defective or incomplete
- A service not being delivered as agreed
- A qualifying cancellation accepted under the booking terms
- A booking being cancelled by DuneVibe or the relevant service provider
UAE digital-commerce legislation specifically addresses circumstances involving defective, incomplete, damaged, delayed, or materially different goods/services. UAE Legislation
Non-Refundable Bookings
Some bookings may be clearly identified as:
Non-refundable
Such bookings may not qualify for a refund except where required by applicable law or where the supplier's terms provide otherwise.
Refund Process
Once a refund is approved:
- DuneVibe will confirm the refund amount.
- The refund will normally be processed through the original payment method where possible.
- Processing time may depend on the payment provider or bank.
- Third-party supplier charges may affect the refundable amount where permitted by the booking terms.
How to Request a Refund
Send your request to:
Include:
- Booking reference
- Customer name
- Contact number
- Reason for refund
- Supporting documents, if applicable