Cancellation rules can vary by booking.

Before completing payment, customers should review the cancellation conditions displayed for their selected service.

Customer Cancellation

If you wish to cancel a booking, contact:

[Email / WhatsApp]

Cancellation charges may apply depending on:

• Type of booking
• Date of cancellation
• Supplier's cancellation rules
• Whether the booking is refundable or non-refundable

Cancellation by DuneVibe or Supplier

If DuneVibe or the relevant supplier cancels a confirmed service, we will communicate the available options to the customer, which may include rescheduling, alternative arrangements, or a refund where applicable.

No-Show

Failure to attend a booked tour, activity, transfer, hotel booking, or other service may be treated as a no-show and may result in loss of the booking amount where the applicable booking terms provide so.

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5. Shipping & Delivery Policy

 

Booking Delivery Policy

After successful booking and payment, customers will receive their booking confirmation and relevant travel documents through the email address or contact information provided during checkout.

Depending on the service, confirmation may include:

• Booking confirmation
• Voucher
• Hotel confirmation
• Tour/activity details
• Transportation information
• Meeting point
• Instructions for the activity

Customers should check their email and contact details carefully after completing a booking.

If you do not receive your confirmation, please contact: