Privacy Policy
At DuneVibe, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how DuneVibe collects, uses, stores, and protects information when you visit our website, make a booking, purchase our services, or contact us.
Information We Collect
We may collect:
- Full name
- Email address
- Phone/WhatsApp number
- Billing and payment information
- Booking and travel information
- Passport or identification details where required for travel arrangements
- Website usage information
- IP address and device/browser information
- Any information you voluntarily provide to us
How We Use Your Information
We may use your information to:
- Process bookings and payments
- Provide travel-related services
- Communicate with you regarding your booking
- Send booking confirmations and updates
- Provide customer support
- Process refunds and cancellations
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with applicable UAE laws and regulations
Payment Information
Payments may be processed through third-party payment providers. DuneVibe does not necessarily store complete payment-card information on its own systems.
Sharing Your Information
We may share necessary information with trusted service providers, such as:
- Hotels
- Airlines
- Tour/activity providers
- Transportation providers
- Payment processors
- Technology and hosting providers
We only share information where reasonably necessary to provide the requested service, process transactions, protect our business, or comply with applicable law.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Your Rights
Subject to applicable UAE law, you may have rights regarding your personal information, including requesting access, correction, or other legally applicable rights.